Customer Savvy Consulting
Sandy Yu, Founder and Strategist
Hyper growth is no longer enough for companies to succeed.Today, customer retention is just as important, if not more, than customer acquisition.Why?
1. The cost of customer acquisition is incredibly high.
2. Enterprises and startup leaders are scrutinizing their ROI more than ever.
3. Profitability is now crucial to survival.Reach out if you'd like to explore strategies and tactics on reducing customer attrition and improving your profitability.
About
Sandy has over 20 years of experience helping hypergrowth companies like iPass and WebEx (prior to acquisition by Cisco) as well as global enterprises like Oracle, Cisco, PricewaterhouseCoopers in growing, retaining and delighting customers.
Sandy combines the disciplines of customer experience and customer success to deliver high impact post sales strategies that drive customer loyalty and business profitability. Sandy believes that the cross functional teams must be aligned in the customer journey and that customer centricity is a cultural value that can be instilled into the teams.
Sometimes known as the attrition doctor, Sandy helps her customers prevent and stop the pain of losing customers.
Sandy is an avid community builder and mentor. She's the co-founder of Networking with a Purpose and is a mentor for RecastSuccess and The Job Forum. In her free time, Sandy enjoys playing tennis, pickleball and exploring new cities and countries with her family.
Contact
Questions? We'd love to hear from you!
Thank you
I look forward to learning more about your business and customer strategy. Speak with you soon!
The Secret Customer
In the consumer space, it's known as the Secret Shopper. Learn what it is like to be your customer, so you can take the appropriate actions. Find out..
How your customers are experiencing your brand and product?
Are they receiving value in the moments that matter?
Are your customers experiencing the journey you had intended for them?
